Refund policy
Boosts are small purchases and we'd rather keep it simple. Here's exactly where you stand, and how to ask for your money back.
14-day window
Bought a boost in the last 14 days and it hasn't started running (or has been live under 24 hours)? You get a full refund, no questions asked.
After the boost has run
Once a boost has been live for more than 24 hours the placement has been delivered, so it's outside the automatic window. We still review every request and offer part refunds where it's fair.
Always Boosted (recurring)
Always Boosted bills £19.99 every month. Cancel any time from My Profile → Manage and your boost stays live until your next renewal date — the end of the month you've already paid for — then it simply stops. You're never charged again after cancelling.
Always refunded in full
Duplicate charges, payments taken for a boost that never went live, or anything charged in error — refunded in full, whenever you spot it.
How to request a refund
- 1. Go to My Profile and pick the profile the purchase belongs to.
- 2. Tap Request refund, choose the exact purchase and tell us why.
- 3. You'll get a confirmation email with a reference number straight away.
- 4. We review within 2 working days. Approved refunds land back on your original payment method in 5–10 days, and the boost is removed from the leaderboard.
Nothing here affects your statutory rights as a consumer in the UK. Payments and refunds are processed by Stripe — we never see or store your card details.